Delivery Policies

Unfortunately, there are some situations that are entirely out of our control and for which we cannot guarantee our products. These situations include:

• Severe Weather and Other Acts of God: If delivery is delayed because of inclement weather or delivery becomes unavailable to a particular location, we will do our best to inform you of the problem and make alternate arrangements for delivery if at all possible.

• Delivery Refused by Recipient: If the intended recipient refuses to accept the delivery, we cannot guarantee a refund.

• Recipient Absent at Time of Delivery: If the recipient is not available at the time of delivery, and depending upon the delivery location, the delivery person will inform the sender about the recipient absence.

• Incorrect or Incomplete Address Provided:  Q8Flowers cannot be held responsible for deliveries to incorrect or incomplete addresses once the customer has verified the receiving location as correct. If the recipient's address is incorrect and the delivery was attempted but refused, the address can be corrected. If we received an incorrect address and the delivery was made, the customer assumes responsibility for the entire purchase. Incomplete addresses, particularly those intended for delivery to offices or apartment buildings, can substantially delay delivery. We will attempt to contact you as soon as we are notified of any difficulty with delivery, and if you cannot be reached, we will attempt to contact the recipient to request a corrected address.

• Same Day Delivery:   Same day delivery is only available for orders placed before 7 PM.

• Canceling Orders:   Once an order has been prepared for delivery or shipped, we cannot modify or cancel you purchase. If you find your order must be modified in any way, please call our store to check on the status of your order. If your order has not yet been prepared, we will be happy to honor any requests you may have.